PATIENT ENGAGEMENT & EXPERIENCE SUMMIT

HIMSS18 Annual Conference
Wynn Las Vegas
Mar. 5, 2018

Lonnie Rae Kurlander

Chief Executive Officer
Medal

Lonnie Rae Kurlander is a healthcare professional with a passion for underserved populations, human rights, and digital tools. During the third year of her MD/MBA program, Lonnie created a program for medical entrepreneurship in collaboration with faculty from the BU School of Medicine and BU School of Business, and pursued a leave of absence in order to explore innovation in medicine.

Lonnie is a co-founder of Medal, whose mission is to create a globally accessible and useful record of health. The Medal team has raised capital from leading investors and strategic partners including 8VC and Founders Fund for the development of “smart print drivers” that install in under a minute and allow any medical record to “print data” for use in applications.

March 5, 2018
4:25pm - 4:50pm
Petrus

This talk will focused on key lessons learned--personal and professional - from in-depth interviews with patients and caregivers for the book, Participatory Healthcare: A Person-Centered Approach to Healthcare Transformation. It will especially highlight insights about creating great patient experiences and ways to use technology effectively in that process.

Key takeaways:

  • Patients want both high-tech AND high-touch medical care.
  • If you aren't focused on convenience for patients and consumers, you're missing the boat.
  • Listening to patient stories about their care is healing for patients, for staff, for institutions.

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